Vendor: Avaya
Exam Code: 33810X
Exam Name: Avaya Aura Contact Center Solution Design
Certification: Avaya Certifications
Total Questions: 48 Q&A
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Updated on: Jun 06, 2026
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A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
A. Avaya IX TM Workplace
B. Avaya Callback Assist
C. Avaya IX TMM Workspaces
D. Avaya Agent Desktop
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
A. Automated Quality Monitoring package
B. Quality Monitoring package
C. Workforce Management package
D. Workforce Optimization package
Which Avaya Call Recorder provides Active Parallel Redundancy as option?
A. Avaya Enhanced Contact Recording
B. Avaya Contact Recording
C. Avaya Contact Recording Advanced
D. Avaya Basic Contact Recording
The following table comprehensively analyzes the quality and value of Avaya Certifications 33810X exam materials.