33810X Online Practice Questions and Answers

Media Servers are needed in a SIP-enabled AACC

Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A. Physical Mid-Range Server

B. Physical Entry-Level Server

C. VMware Mid-Range Server

D. VMware High-End Server

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A. Agent Greeting

B. Instant Message

C. Resilience D. Geographic Node

A design specialist has scheduled his first discovery conversation with a customer. Which three factors would the specialist be able to address with the customer? (Choose three.)

A. Uncertainty

B. Fear

C. Doubt

D. Anxiety

E. Worry

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

A. Avaya Aura Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura.

B. Avaya Aura Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

C. Avaya Aura Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

D. Avaya Aura Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint. Which statement about AACC Voice Contact is true?

A. It Is anchored In the Media Processing Platform.

B. It Is anchored In the G450.

C. It Is anchored In the Media Server.

D. It Is anchored in the Session Manager.

An IT manager wants Avaya Breeze TM to use Snap-In to integrate new capabilities into processes.

Which Avaya Breeze TM snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A. Context Store

B. Co-Browsing

C. Engagement Designer

D. Work Assignment

When using a browser to administer the Avaya Aura Contact Center, which browser is supported with CCMA?

A. Firefox 66.0 32 bit

B. Google Chrome 74.0 64 bit

C. Microsoft Edge 64 bit

D. Microsoft Internet Explorer 11.0 32 bit

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A. Task Flow Executor (TFE)

B. Telephony Services Manager (TSM)

C. SIP Gateway Manager (SGM)

D. Telephony Services Manager (TSM)

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.

What Is this solution called?

A. Call Completion No Reply (CCNR)

B. Call Back Assist (CBA)

C. Call Back Request (CBR)

D. Call Completion Busy Subscriber (CCBS)

A sales representative is preparing for a customer presentation with market trends for Avaya Aura Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

A. Engaging customers on their terms

B. Customers initiating calls into the Contact Center by telephone only

C. Evolution of the Contact Center agent

D. Contact Center data gathered from generic reports only