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Guarantee & Policy

Am I qualified for a refund & how to claim for a refund? 

If customers fail the relevant exams with our products, they can get 100% money back in 60 days after the purchase of our product, or get product exchanged in 60 days after the purchase. Please contact our customer service before you want to claim exchange or refunds.

Notice: The money back guarantee is NOT applicable in the following situations:

  • 1. One fails the exam within 7 days after the purchase. Although our Question & Answers are complete enough for you to understand all the knowledge points, yet less than 7 days is too short for you to learn it well.

  • 2. Not corresponding exams. We only ensure refund for those who buy our product and fails the corresponding exams in 60 days. If you failed in not corresponding exams, you will not apply for the refund or exchange.

  • 3. Free exam (No matter fails or wrong choice).

  • 4. Orders out of date. (one year after the purchase date) 

  • 5. Products on sale. (Products at reduced prices with special coupon codes or free given exams are not covered with guarantee.)

  • 6. Different person. (Candidate's name is different from payer's name.)

  • 7. Bundles. (The refund is not valid for bundles.)

  • 8. Guarantee Policy is not applicable to CISSP, EMC, HP, PMP, SSCP, SAP and GIAC exams as we only provide the practice questions for these.

  • 9. Guarantee Policy is not applicable to RHCSA, RHCE, CCIE Lab and OCM Lab exams as these are hand-on lab exams. (We offer actual lab questions but you need to understand and master it.)

For those who give up full refund, leads4pass.com would like to offer one free study material exchange ´╝łthe exchanged material and the original product is not qualified for the refund any more). If other cases that are not on the list appear, leads4pass.com Reserves Final Interpretation Rights.

How to Claim Refund or Exchange?

If you wants to claim refund or exchange, please send us the complete official score report (with the candidate's name, exam code, exam date and other exam information) in PDF format within 7 days after the exam. Provide your original order number and clearly describe your request will be shorten the processing time. Be patient, we will deal with it in 7 working days after your submit.