Vendor: Microsoft
Exam Code: MS-720
Exam Name: Microsoft Teams Voice Engineer
Certification: Microsoft Certifications
Total Questions: 139 Q&A
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Details)
Updated on: Sep 26, 2025
Exam retired ,new exam code replace: MS-721
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You have a Microsoft Teams Phone deployment.
You need to implement PSTN connectivity by using Direct Routing.
What are three requirements for the implementation? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. a Session Border Controller (SBC) that uses a hostname in the onmicrosoft.com domain
B. a firewall rule that opens a TCP signaling port to Microsoft Teams
C. a public DNS entry that maps the FQDN of the Session Border Controller (SBC) to a public IP address
D. a firewall rule that opens a UDP signaling port to Microsoft Teams
E. a Teams-certified Session Border Controller (SBC)
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You redirect calls for the call queue to a shared voicemail box.
Does this meet the goal?
A. Yes
B. No
Your company has a Microsoft Teams Phone deployment.
You plan to deploy auto attendants and call queues.
The support desk requires that its auto attendant be able to forward calls after hours to local mobile phone numbers.
You need to identify which licenses to assign to auto-attendant. The solution must minimize costs. Which two licenses should you identify? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Microsoft 365 Phone System
B. Microsoft 365 Domestic Calling Plan
C. Microsoft 365 Phone System - Virtual User
D. Office 365 E3
E. Microsoft 365 E5
F. Microsoft 365 Domestic and International Calling Plan
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