Vendor: Avaya
Exam Code: 7230X
Exam Name: Avaya Aura Communication Applications Support
Certification: Avaya Certifications
Total Questions: 93 Q&A
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Updated on: Jun 16, 2026
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After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
A. Discipline 5 – Implement a Work-around
B. Discipline 5 – Implement Corrective Actions
C. Discipline 5 – Choose Corrective Actions
D. Discipline 5 – Prevent Recurrences

Refer to the exhibit.
Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.
Based on this information, what is and is not working?
A. The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is partially working, but routing may be incorrect.
B. The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. The public network is not working.
C. The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is not working.
D. The local area network and Avaya Aura® Session Manager are working. Avaya Aura® Communication
Manager is not working.
Which two trace tools are available for Session Manager? (Choose two.)
A. the CallTrace command on the Session Manager Command Line Interface
B. the traceSM command on the Session Manager Command Line Interface
C. Trace Viewer in the System Manager GUI
D. the List trace command on the Session Manager Command Line Interface
E. Pcap
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