Vendor: Avaya
Exam Code: 6211
Exam Name: 6209 6211 - Avaya Aura Contact Center Multimedia Implementation
Certification: Avaya Certifications
Total Questions: 60 Q&A
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Updated on: Jun 13, 2026
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Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

A. Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
B. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
C. Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
D. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
A. Treatments given to the customer while waiting for the agent to end the chat session
B. Treatments given to the customer while waiting for the agent to join the chat session
C. Treatments given to the customer while waiting for the agent to reply in an existing chat session
D. Treatments given to the agent while waiting for the customer to join the chat session
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
A. Contact Center Database Maintenance Utility
B. Control Utility
C. CCMM Data Management
D. System Control and Monitor Utility
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