6211 Online Practice Questions and Answers

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?

A. Single standard XML file or flattened XML file

B. Single standard HTML file or flattened HTML file

C. Single standard CSV file or flattened CSV file

D. Single standard XSD file or flattened XSD file

Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

A. Contact Center Manager Administration (CCMA)

B. Avaya Agent Desktop (AAD)

C. Contact Center Multimedia (CCMM)

D. Contact Center Manager Server (CCMS)

Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

A. CCT Client Applications

B. Contact Management Framework (CMF)

C. CCT API

D. SIP Connector

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

A. the Multimedia Administrator

B. the Email Manager

C. the Multimedia Database

D. the Outbound Campaign Management Tool

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

A. It is loaded on external database.

B. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

C. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

D. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

A. Avaya Agent Desktop

B. Contact Center Manager Server

C. Contact Center Manager Administration

D. Session Initiation Protocol

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

A. New Contact Presentation

B. Hot Desking

C. Logoff Terminal State

D. Maximum Open Duration

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

A. Configuration

B. Multimedia

C. Access and Partition Management

D. Contact Center Management

When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?

A. ССМА

B. CCMS

C. ADMIN

D. Offline

Which tool displays the status counts for each multimedia contact type?

A. Contact Center Database Dashboard

B. Multimedia Data Management

C. Multimedia Dashboard

D. Contact Center Database Maintenance