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Vendor: Oracle
Exam Code: 1Z0-1064-20
Exam Name: Oracle B2B Service 2020 Implementation Essentials
Certification: Oracle Certifications
Total Questions: 75 Q&A
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Updated on: Jan 17, 2024
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Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
A. It does not require matching passwords between Engagement Cloud and DCS.
B. It is configured exclusively via the Engagement Cloud Security Console.
C. It enablesanonymous users to search the DCS knowledge base.
D. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
Select three correct limits and restrictions when importing data from a file.
A. Both create and update operations are available for imported records.
B. By default, the import starts immediately after itis activated.
C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E. If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
A. Engagement Cloudsupports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currentlyon the Engagement Cloud browser page or not.
C. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.
D. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
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