1Z0-1064-20 Online Practice Questions and Answers

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.

What will be the expected result in the assignment of a queuefor these service requests?

A. An error will occur; no queue is assigned to the service request.

B. The queue defined in the first evaluated rule is always assigned to the service request.

C. The queue defined by default is the one assigned to the servicerequest.

D. The service request assignment will be unpredictable.

Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.

In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

C. Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects

D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

Milestones are not getting applied to service requests in the customer environment. Identify three causes.

A. The scheduledprocess has not been set up.

B. The Starts When criteria of the milestones is not True.

C. No default coverages are set up.

D. Entitlement rules are not valid for the service request.

Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to escalate a service request.

B. They have default values.

C. They can all be modified.

D. They allow a user to forward a service request.

E. They can be assigned to a custom action script.

F. They allow a user to copy a service request.

Which two statements are true regarding the Audit History tab of a Service Request?

A. It is enabled by default.

B. It is available only toauthorized administrators.

C. It is searchable by date range, username, event type, event severity, and event duration.

D. It is exportable to Excel.

E. It allows users to save searches for later reuse.

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can modify the workflow to update field values within the SR object.

B. You can generate tasks for the SR object from the workflow.

C. You must make the changes using the Page Composer tool.

D. You will be required to code any new workflow actions in Groovy.

E. You can send an e-mail notification to specified recipients.

F. You can define the workflow to run when certain fields of the SRobject are changed.

Which two keyboard shortcuts can be modified?

A. OK

B. Create Service Request

C. Cancel

D. Save and Continue

E. Save and Close

Your customer has three service request child categories under the top-level service requestcategory "Accounts":

Gold Accounts Silver Accounts Basic Accounts

You now want to disable the "Silver Accounts" category. Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.

B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

Which three statements are true?

A. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

B. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.