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Vendor: Genesys
Exam Code: GCP-GC-REP
Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
Certification: GCP-GC
Total Questions: 35 Q&A
Updated on:
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How is an Incoming Call represented in reports?
A. Inbound
B. Incoming
C. Offered
D. Calls Received
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
A. Agents
B. Queues Activity
C. Skills Performance
D. Interactions
After the report gets deleted, you can download it from the archived list.
A. True
B. False
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