GCP-GC-IMP Online Practice Questions and Answers

Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A. Gateway

B. SIP

C. Outbound Proxy

D. WebRTC

You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A. Workspaces

B. People

C. Queues

D. Groups

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A. Yes

B. No

How many types of Genesys Cloud Contact Center Licenses are available?

A. 5

B. 2

C. 3

D. 4

What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A. Blackberry OS

B. IOS

C. Windows 10 mobile

D. EOS

E. Android

You can select multiple files to upload into a workspace in the Documents feature.

A. True

B. False

How many types of groups are there by default?

A. 5

B. 3

C. 4

D. 2

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A. Reset the user's password.

B. Rename the user account.

C. Set the user to Inactive for 30 days, then delete the user account.

D. Create a role for former users and add the user to that role.

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A. External trunk

B. Network interface trunk

C. WebRTC phone trunk

D. SIP phone trunk

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A. The phone model

B. The Base Settings

C. The phone name

D. The Hardware ID (MAC address)