Vendor: Salesforce
Exam Code: FIELD-SERVICE-CONSULTANT
Exam Name: Salesforce Certified Field Service Consultant (FS-Con-101)
Certification: Salesforce Certifications
Total Questions: 333 Q&A
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Updated on: Jun 14, 2026
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Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
B. Use work types to assign associated articles to work order.
C. Create a custom Mobile App that syncs articles based on service appointment assignments.
D. Write a workflow that associates articles to work orders based on a picklist on the work order.
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?
A. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
B. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
C. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
D. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
A. Utilize a custom Price Book specific to each country.
B. Utilize the standard Price Book with pricing rules applied.
C. Utilize a custom Price Book with pricing rules applied.
D. Utilize a standard Price Book specific to each country.
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