FIELD-SERVICE-CONSULTANT Online Practice Questions and Answers

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

A. Open a Case and inform Customer of weekend service pricing.

B. Open a Case and send email with new Service Offerings.

C. Open a Case and a renewal Opportunity for the Sales team.

D. Open a Case and create a Work Order for the Dispatch Team.

Universal Containers would like to report on the volume of products installed within a specific timeframe.

What solution will help meet the customer's requirement?

A. Utilize a Work Order related list on Asset.

B. Utilize a custom "Installation Date" field on Asset.

C. Utilize Field History Tracking on Asset.

D. Utilize the standard "Installation Date" field on Asset.

Universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks.

How should a consultant configure field service lightning to support this service

A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work

B. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work

C. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work

D. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work

Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

A. Train Technicians to use Duplicate Work Order feature.

B. Launch the Work Order Standardization Wizard.

C. Create a standard set of Work Order Line Items.

D. Create Work Types for use on Work Orders

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.

How should the Consultant configure the Contractors' experience?

A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

B. Assign Contractor 1 as a Preferred Resource.

C. Assign Contractor 1 and 2 different capacities for repair work.

D. Assign Contractor 2 as an Excluded Resource.

Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.

Which three data elements should a Consultant recommend tracking to support these requirements?

Choose 3 answers

A. Inventory

B. Warehouse Locations

C. Products Consumed

D. Products Required

E. Mobile Locations

Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

A. Send an email CSAT survey.

B. Implement Validation Rules and Signature Capture.

C. Change the Scheduling Rules.

D. Decrease Resource Rant Score.

A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.

Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?

Choose 3 answers

A. The same resource and same day fields appear on the service appointments page layout.

B. The complex work visual force page is added to the service appointments page layout.

C. A dependency has been created between the two appointment and the start time are the same.

D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.

E. The dependency type is set to start after finish and day on the service appointment in the dependency.

Which configuration can universal containers use to brand the field service lightning mobile app?

A. Company colours

B. Company address

C. Company style sheets

D. Company logo

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

A. Work Types with an Estimated Duration.

B. Operating Hours for Customer Accounts.

C. Work Orders with Operating Hours.

D. Work Types with Service Level Agreement.