CIS-FSM Online Practice Questions and Answers

Which operational role typically creates personal events for an agent's calendar?

A. wm_manager

B. wm_agent

C. wm_dispatcher

D. wm_admin

When using territory management, what can field service admins assign to an individual or group?

A. Skills

B. Parts

C. Routes

D. Locations

What needs to be enabled in the field service configuration order to allow customers to digitally sign and confirm work orders?

A. Work notes are required to close a task

B. Managed documents and task activities

C. Signature Capture and PDF Order Summary

D. Copy task work notes to request

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

A. Constraints are overridden and the task is assigned

B. The task is returned to the pending dispatch state

C. The task is set to the unassigned state

D. Constraints are presented to dispatcher for override confirmation

Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

A. Field Service Configuration Business Process

B. Dynamic Scheduling Configuration

C. Field Service Properties

D. Field Service Configuration Add-Ons

What feature helps field agents by providing relevant knowledge for the task at hand and displaying search results on forms when users enter text in a field?

A. Knowledge Base

B. Reports

C. Contextual search

D. Filter navigator

What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?

A. Calc Estimated Duration Assigned to

B. Process Dynamic Scheduling Auto Assignment

C. Show Auto Route

D. Optimize Task Routing

Which operational role is responsible for scheduling appointments and assigning tasks to agents?

A. wm_admin

B. wm_manager

C. wm_qualifier

D. wm_dispatcher

Assuming task-driven process lifecycle is enabled, how many work order tasks are required for a work order request?

A. At least one task

B. None are required

C. At least two tasks

D. At least three tasks

If geolocation is not enabled, the agent's starting position for a given day defaults to what?

A. The last task location for each field agent for a given day

B. The first task location for each field agent for a given day

C. The agent's home office location

D. The geographic coordinates returned from the agent's mobile device