7492X Online Practice Questions and Answers

What are the three consideration requirements for the deployment of Network Call Deflection? (Choose

A. The second leg of the call is set up by the redirecting Communication Manager.

B. Network Call Deflection is only available In Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.

C. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.

D. NCD by the PSTN can occur only if the incoming call to the Avaya Aura Communication Manager is not answered.

E. A route-to number r 13035485103 must be used in vector step processing and Net Redir=y in the BSR Application plan.

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

A. The BSR Application ID must be set in the VDN form.

B. Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

D. Percent Allocation in the Business Advocate feature must be enabled.

To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent. Skill, or location to select, which two administration forms need to be administered? (Choose two.)

A. On the Feature Related System Parameters screen verity the BSR Tie Strategy field.

B. On the VDN form, verify BSR Tie Strategy field.

C. On the Hunt Group form verify BSR settings.

D. Verify Suppression Timer Is set correctly In the BSR application plan.

A customer with multiple locations wants to effectively balance the call load among agents at the various

sites.

Which call center feature can provide this capability?

A. Business Advocate (BA)

B. Best Service Routing (BSR)

C. Network Call Redirection (NCR)

D. Least Occupied Agent (LOA)

In a multi-site Best Services Routing (BSR) configuration remote locations during an agent surplus condition?

A. On the System-parameter customer option form

B. On the hunt group form

C. On the BSR Application form

D. On the Signaling group for BSR application

A call center supervisor is trying to initiate an emergency condition by using FAC. After required FAC, a

busy signal is returned.

Which three reasons are causing this problem? (Choose three.)

A. The variable associated with emergency is not defined.

B. The COS-group of the telephone set Console Permission disabled.

C. The COS group of the telephone set has Priority Calling disabled.

D. The FAC Vector Variable (VVl-9) Is not defined.

E. The VDN variable Vl-9 Is not set.

If your software is not working, what is the best practice to determine how to fix the concern?

A. Do a root cause analysis and gather information to solve the problem to prevent future Issues.

B. Use the nine disciplines associated with troubleshooting to identify and describe the problem.

C. The ability to get the software running immediately will solve all business needs.

D. Monitor logs and alerts for Information for a few months to determine the problem.

When a customer generates a TTrace log file there are specified components in each line item of the log

file.

Which data do these components include?

A. The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID

B. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts

C. The log file includes the name of the processes, the system where the process is running, and the process ID

D. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

A. the title bar of the output window shows the date and time

B. the title bar of the output window shows the process name, the host name, and the process ID

C. the system displays outputs with the newest at the bottom of the display

D. the system displays outputs at the top of the display

E. the window shows the last 1000 lines of the log file

A customer wants to archive their log files using the Ttrace Log2Zip application Which setting can they choose to archive their files?

A. The type of log file and the name

B. The period of time, the name, and the files to be archived

C. The size of the log file and which files to archive

D. The number of lines in the log and the commands