Vendor: Avaya
Exam Code: 72201X
Exam Name: Avaya Aura Core Components Support Certified
Certification: Avaya Certifications
Total Questions: 94 Q&A
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Updated on: Jun 14, 2026
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Which statements describe the 8D Troubleshooting Methodology? (Choose three.)
A. It is eight steps that guarantee a logical way to isolate an issue.
B. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
C. It is eight steps that define how to escalate third-party integration issues.
D. It is eight steps that used to guarantee systems are operational after an implementation.
E. It is eight steps that ensure a faster time to resolution.
F. It is eight steps that are only applicable to hardware issues.
You are preparing to enable EASG to provide Avaya Services local and remote access for performing support and system optimization.
What are the three methods to enable EASG during the implementation? (Choose three.)
A. During the OVA deployment
B. Using the CLI command EASGManage after deployment
C. Open a ticket to Avaya services and request to enable it
D. Using SMGR web GUI, check the "Enable EASG" check box on the desired component in the Inventory/Manage Elements screen
E. Using the SDM after the deployment
F. Using SSH to access Avaya servers
Refer to the Exhibits.

What is the main difference between the SIP call flow made from an Avaya Communicator Remote Worker and the call flow made from a 96X1 telephone Remote Worker?
A. The 96X1 telephone Remote Worker requires registration to Avaya Aura Session Manager.
B. Avaya Aura Communication Manager processes full call model for the SIP-to- Communicator call flow.
C. The Communicator registers to Avaya Session Border Controller for Enterprise (SBCE).
D. Avaya Aura Communication Manager processes half-call model for the SIP-to-SIP call flow.
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