Vendor: Cisco
Exam Code: 642-242
Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
Certification: Cisco Certifications
Total Questions: 135 Q&A
Updated on: Jun 02, 2026
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In the Cisco Unified Contact Center Enterprise with IP IVR, ring-no-answer dialed number processing is set in the Agent Desk Settings tool of ConfigManager. Given this setup, what aretwo impacts of using this setting this way if the CMPG_RC.INBOUND_8001 dialed number is the same number the calls arrived on originally? (Choose two.)
A. The caller will hear hold music while the call is transferred back to the Cisco Unified Communications Manager.
B. The ring-no-answer calls will be put at the bottom of the queue and have to wait again for an agent to become available.
C. The caller will be re-directed to a different routing script.
D. The ring-no-answer calls will be "double counted" in the inbound 8001 call type.
E. The caller will be disconnected as a call cannot be hair-pinned back on itself with Cisco Unified IP IVR.
In a Cisco Unified Contact Center Enterprise solution using the Cisco IP IVR as a queue point, how do you transfer the caller to voice mail after the caller has already been placed in queue?
A. Within the IP IVR queue script, use the Redirect step; the destination variable should be configured as the Unity CTI port.
B. Within the IP IVR queue script, use the Redirect step; the destination variable should be configured as the voice mailbox extension number.
C. Within the IP IVR queue script, use the IP IVR Set Enterprise Call Data step; in the ICM routing script, send the call to a label node that is the Unity CTI port.
D. Within the IP IVR queue script, use the IP IVR Set Enterprise Call Data step; in the ICM routing script, send the call to a label node that is the voice mailbox extension number.
When setting up a VRU Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution, which is the correct value for the VRU Connection Port field?
A. The default value of 5000 should not be changed.
B. The default value of 5000 should be changed only if more than one IP IVR is used in the Cisco Unified Contact Center Enterprise solution so each IP IVR has a unique port.
C. The connection port should be 5000 for IP IVR, 5001 for CVP, and 5002 for any third- party IVR.
D. The connection port must be the same in the IVR and VRU PIM, because the PIM connects to the client, and the number can be anything as long as they match.
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