Vendor: Cisco
Exam Code: 642-165
Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
Certification: Cisco Certifications
Total Questions: 74 Q&A
Updated on: Jun 06, 2026
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Which interface is used to configure debug parameters for log files?
A. Datastore Control Center
B. trace configuration
C. system parameters
D. Control Center
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account
the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
A. Cisco Unified CCX Standard
B. Cisco Unified CCX Enhanced
C. Cisco Unified CCX Premium
D. Cisco Unified CCX Enterprise
E. Cisco Unified IP IVR
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
A. Control Center on Cisco Unified Contact Center Express Serviceability
B. System page on Cisco Unified Contact Center Express Administration
C. Cisco Desktop Administrator
D. Cisco Unified Communications Operating System Administration
The following table comprehensively analyzes the quality and value of Cisco Certifications 642-165 exam materials.