642-165 Online Practice Questions and Answers

What is the maximum number of agents supported on a Cisco Unified Communications Manager Express deployment?

A. 10 agents

B. 50 agents

C. 100 agents

D. 300 agents

Agent Email is a Cisco Unified CCX feature available in which of these packages?

A. Premium, Enhanced, and Standard

B. Premium only

C. Premium and Standard

D. Premium and Enhanced

Which codec should be selected when a Cisco Unified CCX cluster uses ASR?

A. G.711

B. G.723

C. G.729

D. Any codec works fine with ASR.

In the Cisco Unified CCX Editor, where do you start the debugger?

A. toolbar

B. Step palette

C. Design window

D. Variable window

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

A. Timeout

B. SQL Error

C. Successful

D. No Data

Which feature is available on Cisco Unified Contact Center Express with Cisco Unified Communications Manager Express deployments?

A. wrap-up data

B. high availability

C. preview outbound dialer

D. barge-in on Cisco Supervisor Desktop

Which tool protects Cisco Unified Contact Center Express against worms, day-zero viruses, and other immediate security threats?

A. Microsoft SQL Server 2000

B. Microsoft Management Console

C. Cisco Security Agent

D. Quality Manager

What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?

A. 2 ms

B. 10 ms

C. 50 ms

D. 80 ms

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

A. iPlanet Web Server

B. Cisco Unified CCX Engine

C. Cisco Unified Operations Manager

D. Cisco Unified Communications Manager

E. Recording Component

F. Informix DB

What formula do you use to calculate the number of Voice Gateway ports?

A. Erlang A

B. Erlang B

C. Erlang C

D. IVR ports + agent phones