500-450 Online Practice Questions and Answers

You have deployed a VXML application named MyVXMLApp.

Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

A. appname=MyVXMLApp

B. app=MyVXMLapp

C. vxmlapp=MyVXMLApp

D. application=MyVXMLApp

Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

A. Courtesy Callback

B. recording a .wav file

C. FTP a file

D. Emergency Contact Center closure

E. agent whisper

F. IVR Outbound option

G. agent greeting

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

A. Real-Time Monitoring Tool

B. Operations Console

C. Performance Monitor

D. Cisco Unified Contact Center Domain Manager

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the PG jgw1 log file.

Which option describes the likely cause of this error?

A. PG user does not have “Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group” role.

B. In the peripheral gateway, Agent Phone Line Control not set to “All Lines”.

C. Phone line does not have the Maximum Number of Calls and Busy trigger setting set to 2 and 1 respectively.

D. Phone Join Across Lines feature is enabled.

E. MAC address of the phone not associated with PG user.

In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?

A. The Cisco voice gateways have too few trunks to accept the inbound calls.

B. The Cisco Finesse is locking up because of a virus.

C. The system has too few DSP transcoding resources to support all the calls across the WAN.

D. Cisco Unified Communications Manager has too few conference bridge resources.

E. A different voice codec is used by the caller and the agent.

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the PG jgw1 log file.

Which option describes the likely cause of this error?

A. PG user does not have “Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group” role.

B. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

C. MAC address of the phone not associated with PG user.

D. Phone Join Across Lines feature is enabled.

E. Phone IPv6 feature is enabled.

In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly.

Which two statements describe the functionality of the Administrative script? (Choose two.)

A. transfers a call to IVR as a part of IVR campaign

B. transfers a call to IVR or Non-IVR for Answering machine or abandon calls

C. controls a percentage of agents to be used in a campaign skill group

D. reserves agents for specific outbound campaign

E. enables and disables skill group for an outbound campaign

When performing an update to Cisco UCCE solution, which components do not need to be upgraded together during the same maintenance window?

A. Call router and peripheral gateway

B. Administrative workstation and HDS-DDS

C. Call router and logger

D. Call router and administrative workstation

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

A. Enable reporting for CVP VXML Server as well as VXML Application detail.

B. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.

C. Set user.vxml_detail_rpt_Serv to value 1.

D. Set user.vxml_detail_rpt_Serv to value 0.

E. Enable Report Data Exclusive Filtering.

Which option describes how many reason codes you can assign across all teams using Cisco Finesse?

A. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.

B. A total of 100 sign-out reason codes and not ready reason codes.

C. There is no limit. You can assign as many reason codes as you like.

D. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.