Vendor: Cisco
Exam Code: 500-440
Exam Name: Designing Cisco Unified Contact Center Enterprise (UCCED)
Certification: Cisco Certifications
Total Questions: 93 Q&A
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Updated on: Dec 07, 2025
Exam retired ,new exam code replace: 500-442
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Which two statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose two.)
A. In Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements (G.711, CCITT A-Law 8 kHz, 8 bit, mono).
B. The maximum play time for a Whisper Announcement is subject to a timeout (default 45 sec).
C. A maximum of two Whisper Announcements can play for each call.
D. In Whisper Announcements, wave (.wav) is the only supported file type.
E. While a Whisper Announcement is playing, the agent can put the call on hold.

Refer to the exhibit. Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?
A. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1.
B. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.
C. Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.
D. Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)
A. Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle
B. Both sides go in service for small period of time, Call Router Side A goes active after negotiations with Call Router Side B, Call Router Side B goes idle
C. There is no ability to make ICM configuration changes at Side B
D. The Call Router Side A stays active, while Call Router Side B goes idle
E. The Call Router Side B stays active, while the Call Router Side A goes idle
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