500-052 Online Practice Questions and Answers

In Cisco Unified Contact Center Express, where is wrap-up data enabled?

A. in the Cisco Supervisor Desktop

B. in CSQ configuration on Application Administration

C. in workflow groups on Cisco Desktop Work Flow Administrator

D. in resource configuration on Application Administration

How is the default eMail address in the eMail Subsystem Configuration page used?

A. It receives all mail sent in the Send eMail step as a bcc.

B. It is the From address for emails sent by agents using Agent E-mail.

C. It is used if no email contact is specified in the Create eMail step.

D. It becomes the From address in the Send eMail step if no address is specified.

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

A. graphical reports

B. dockable windows

C. access to chat logs

D. URL push to agents

E. send an email to an agent

F. send a call in queue to a specific agent

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

A. partial service

B. out of service

C. shutdown

D. not configured

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

A. Plot and view performance data.

B. Monitor the replication status of historical data store.

C. Monitor the Cisco Unified CCX CTI port status and take corrective action.

D. Download log files from Cisco Unified CCX nodes.

E. Check the number of active calls in the Cisco Unified CCX system.

F. Monitor the WAN link status.

Which three tasks are required to deploy a Cisco Unified Contact Center Express application? (Choose three.)

A. create a trigger

B. upload script to repository

C. restart the Cisco Unified CCX Engine

D. specify the maximum number of sessions

E. configure default session timeout

In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?

A. CTI Ports

B. CTI Route Point

C. Cisco Unified CCX Call Control Group

D. Cisco Unified Communications Manager Call Control Group

The Agent email feature is available in which Cisco Unified Contact Center Express packages?

A. Premium and Enhanced

B. Premium, Enhanced, and Standard

C. Premium only

D. Premium and Standard

Which statement is true about Cisco Context Service?

A. A POD can map to multiple fieldsets.

B. A POD can map to a fieldset.

C. The runtime connector is responsible for account and password management

D. Every customer is mapped to a maximum of one POD.

Why are CSQs associated to the team definition?

A. It allows agents to be a part of the CSQ.

B. It allows the associated supervisors to make modifications to the CSQ.

C. It designates which CSQ information to display on the supervisor desktop.

D. It is informational and is used for historical reporting only.