3313 Online Practice Questions and Answers

The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)

A. Start or Stop High Availability (HA) System

B. Display status of component services

C. Shutdown or Start up Contact Center

D. Enable/Disable High Availability (HA) Switchover

Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool? (Choose two.)

A. AAMS Sip message logs

B. CCMS_ASM

C. CCMS_SGM_SipMessages

D. 11S Access logs

In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

A. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.

B. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.

C. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.

D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.

If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)

A. Certificate warning messages when browsing CCMA

B. TLS Link between AACC and AES IS disconnected

C. Avaya Agent Desktop (AAD) does not launch successfully

D. TLS Link between AACC and CM disconnected

When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.

Which tool can you use to capture packets and display a detailed view of the packet data?

A. Wireshark

B. Tcpdump

C. Avaya Grep

D. Pscan

On the Avaya Aura Contact Center (AACC) server, under Apps>; Certificate Manager>; Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

A. Agent Desktop

B. Database Webadmin

C. Outbound Campaign Management Tool

D. Contact Center Multimedia (CCMM) Administration

Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.

From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)

A. Verify that the DNs configured on the telephone are configured as addresses in CCT.

B. Verify that the domain account has at least one address assigned in CCT.

C. Verify that the domain account AAD is running under is configured in CCT.

D. Verify that the CDNs configured on the telephone are configured as addresses in CCT.

In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the

Avaya Aura Session Manager (ASM).

For voice calls to be answered by the contact center, where are route point (CDNs) defined?

A. Avaya aura system Manager (SMGR)

B. Application Enablement services (AES)

C. Contact Center Administration Manager (CCMA)

D. Communication Control Toolkit (CCT)

On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

A. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log

B. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log

C. C:\Avaya\Logs\CCMS\SipMessages0.log

D. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

A. SIP Gateway Manager with transport Layer Security (TLS)

B. Network Routing Service with TCP and UDP

C. Back to Back User Agent (B2BUA) with TLS

D. SIP Gateway with Real-Time Protocol (RTP)

E. SIP Redirect Server with RTP