Vendor: Oracle
Exam Code: 1Z0-325
Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
Certification: Oracle Certifications
Total Questions: 80 Q&A
Updated on:
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If your goal is to prepare for the Oracle Certifications exam with clarity and efficiency, you can begin a structured preparation process designed around real exam expectations.
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001
A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it."
Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
A. Submit an incident to customer care.
B. Look for the message in the receipt email body.
C. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
D. Run a message base report and search for the text string you want to change.
Your customer's "Chat Survey Score" report contains valid records; however, all of the average scores seem to be zero.
Which two steps will correct this? (Choose two.)
A. adding values to the Score field in the Survey Questions
B. ensuring the survey questions are included in the "Chat Survey Score" report
C. updating the filters in the report
D. changing the survey questions to a Matrix type
E. changing the format of the Average Score
Your customer wants to set CI_HOURS to 720 but they don't want to notify customers when the incident status automatically changes.
Which Contact Email Message should be turned off?
A. Incident Solved
B. Incident Waiting
C. Incident Closed
D. Incident Unresolved
E. Question Receipt
F. Rule Email
The following table comprehensively analyzes the quality and value of Oracle Certifications 1Z0-325 exam materials.