1Z0-325 Online Practice Questions and Answers

Which two special characters can be used as wildcard values when searching for Key values in the configuration settings? (Choose two.)

A. ^

B. @

C. !

D. #

E. $

F. %

G. and

H. *

You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.

Your customer has requested their salesmen update records in this Custom Object from the agent desktop.

What two settings in the "Salesman" profile have to be updated to allow them this access? (Choose two.)

A. Update the workspace for Opportunities.

B. Add a workspace for the Salesman Custom Object.

C. Add a custom report display Custom Object details.

D. Custom Objects Tab: Select the Read check box for Package Name "CO" and Object Name "Salesman".

E. Contacts Tab: Select the Edit check box for Sales.

F. Custom Objects Tab: Select the Update check box for Package Name "CO" and Object Name "Salesman".

G. Sales Tab: Select the Edit check box for Opportunities.

You want to find all Message Base entries that include the two words "create" and "incident." Which is the correct format for your search in the KEY field?

A. create%incident

B. %create% | %incident%

C. %create incident%

D. %create% and %incident%

E. %create%incident%

During requirements gathering, your customer determines that since they will be directing customers to the support pages from their website, they would like the default Home page to be removed.

Which three of the available options are required to complete this requirement? (Choose three.)

A. Update the config verb CP_HOME_URL.

B. Update the config verb CP_LOGIN_URL.

C. Delete the home.php file from the customer portal site.

D. Remove the "Home page" navigation option from the template file.

E. Update the site.css file to remove references to the Home page.

An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)

A. File Menu/Links

B. Navigation Pane/Quick Search

C. File Menu/Options

D. Tools Menu/Quick Search

E. Configuration/Application Appearance

What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10?

A. 8

B. 1

C. 6

D. 3

E. 5

During your customers' busiest hours, it is common for a supervisor to move agents from one queue to another to attend to more critical incidents.

Which four options allow the supervisor to meet this Requirement? (Choose four.)

A. The supervisor could include or exclude queues from the agent's profile and the agent can log out and log back in.

B. The supervisor adds a business rule that sets the queue.

C. The supervisor could manually change the queue of a group of incidents to the queue the agents are working.

D. Agents have access to a custom report that can filter and display all queues as directed by the supervisor.

E. The supervisor can delete a queue, so any incidents in that queue will requeue.

F. Agents can remove SLAs from the Organization records.

G. Agents can log out of the console and log in again with a different user account with access to the needed queue.

Your customer wants agents to respond to specific product questions in a uniform manner.

They interact with their customers through the customer portal, chat, and email. Some of the responses can be automated, so you set these responses as standard text.

Which three standard text types can you use? (Choose three.)

A. Category Text

B. Chat URL

C. Incident Text

D. Chat Text

E. Product Text

F. Answer Text

G. Rule Text

H. End User Text

Your customer has a special business process where their agents will put incidents into a waiting status for a period of one week on a regular basis.

Your customer would like these incidents to remain in the waiting status until the agent has finished researching the incident(s).

Your customer does not want these incidents to close until 7 calendar days have passed.

Which configuration setting needs to be modified from its default value in order to prevent the system from closing the waiting incident automatically?

A. PURGE_DELETE_INCIDENTS

B. DORMANT_INCIDENTS

C. CI_WAITING_CALC_DAYS

D. CI_HOURS

E. MYQ_REOPEN_DEADLINE

You are creating several new standard text entries and want to use variables in your standard text.

What is the difference between "Variable" and "$"?

A. $ allows the agent to enter a value and Variable is a fixed value.

B. $ pulls in a dynamic value from the database and Variable allows the agent to enter a value.

C. Variable is a fixed value and $ pulls in a dynamic value from the database.

D. Variable pulls in a dynamic value from the database and $ allows the agent to enter a value.

E. Variable pulls in a dynamic value from the database and $ is a fixed variable.