Vendor: Oracle
Exam Code: 1Z0-1064
Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
Certification: Oracle Certifications
Total Questions: 75 Q&A
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Updated on: Jun 15, 2026
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What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
A. Chat with an Agent about a ServiceRequest.
B. View and edit attachments to a Service Request.
C. Create a Service Request.
D. Delete a Service Request.
E. Add a message to a Service Request.
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1.
Update the English message as needed for your DCS application.
2.
Export the English language message bundle.
3.
Translate the English message bundle to all desired languages.
4.
Import translated message bundles.
A. 1,3,2,4
B. 3,2,4,1
C. 2,4,3,1
D. 1,2,3,4
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?
A. You have not enabled the Computer Telephony Integration (CTI) service.
B. The only toolbar enabled is the default one, and you must configure at least two.
C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
D. The signed-in user does not have the appropriate access privileges to a toolbar.
E. You entered a toolbar height that is not more than 70 pixels.
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