USER-EXPERIENCE-DESIGNER Online Practice Questions and Answers

What are Salesforce core design principles when making design decisions?

A. Emphasis, Alignment. Consistency, Beauty

B. Clarity, Efficiency, Consistency, Beauty

C. Emphasis, Efficiency, Repetition, Proportion

D. Clarity, Efficiency, Balance, Proportion

A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.

Which technique should be used?

A. User Test

B. Cognitive Walkthrough

C. Tree Testing

D. Card Sorting

A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for

the list and a single repeated child component for each To-Do Item within the list.

Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?

Choose 2 answers

A. Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items.

B. The CSS styles defined in the parent list component are not shared with the child items.

C. Any custom shared between the list and child items should be imported from a shared CSS file.

D. The CSS style defined in the parent list component are inherited by the child items

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases hour, accessing them via queues, calls, or livechat. Which console navigation feature would NOT be relevant to the designer recommendation?

A. More than one detail item can be open at a time.

B. Multiple subtabs can be beneath a single parent record.

C. A split list of records and individual record detail can see on the same screen.

D. Service representatives with lower resolution monitors will have a better user experience.

A Development team is not valuing the results of a usability testing session.

How should acceptance of the results be increased?

A. Include links to best practice artides for each finding.

B. Invite team members to observe usability sessions.

C. The Development team can perform script testing.

D. Create a new prototype to demonstrate improvement.

A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should beable to do on the site but the designer need to suggest and suitable architecture

Which technique should be used

A. User test

B. cognitive walkthrough

C. tree testing

D. card sorting

Cloud kicks wants to hire a deal closer.

Which three activities would someone in this role do each day?

Choose 3 answers

A. Update existing prospect and customer records.

B. Log activities such as calls, emails, and notes.

C. Review and work through their list of leads or opportunities.

D. Create cases from issues.

E. Customize and administer Salesforce.

A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.

Which three outputs of the discovery process should be prepare? Choose 3 answers

A. User Personas

B. Journey Maps

C. interactive Prototypes

D. High-Level Wireframes

E. High-Fidelity Mock-ups

Which two would be considered responsive design best practices? Choose 2 answers

A. Specify breakpoint sizes.

B. Use separate URLs per device.

C. Utilize pop-up windows.

D. Minimize page weight.

A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed?

A. Salesforce Declarative Design

B. Digital Declarative Design

C. Human-Centered Design

D. User Interface Design