SALES-CLOUD-CONSULTANT Online Practice Questions and Answers

Your organization sells a product that requires your customers to pay all at once but receive the product in increments.

What should be your first step in setting up Product schedules?

A. Enable creation of Quantity Schedules

B. Enable creation of Revenue Schedules

C. Set up default Quantity schedules for Products

D. Set up default Revenue schedules for Products

Your org-wide defaults for Price Books are set to "No Access".

What should you do to enable your Sales Reps to view the South America Price Book and add Products in this Price Book to Opportunities?

A. Set the org-wide defaults to "Use", then manually change all non Sales Reps' access to "No Access"

B. Set the org-wide defaults for all Sales Reps to "Use"

C. Grant specific "Use" access rights to Sales Reps for the South America Price Book

D. Change all Custom Price B

Role hierarchy should normally mimic the org structure.

A. True

B. False

Which best describes the Salesforce Automation feature "Workflow/Approvals" ?

A. Ensures that we are tracking our progress towards the desired states.

B. Enforces the business process.

C. Identifies key stakeholders from the buy side.

D. Makes sure we recognize those involved in the sales process.

E. Allows to better automate the sales methodology.

F. Determines the sales stages of an organization

What are the two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers

A. Creating content as a result of solving issues

B. Evolving Content-based product lifecycles

C. Rewarding learning, collaboration, sharing and improving

D. Developing a knowledge base on the experience of an individual

Universal Containers does not have a direct sales team; its channel partners are responsible for selling and servicing products. Over the past quarter, there has been an increased volume of leads. However, the Vice President of Channels has been receiving many complaints from partners on the poor quality of the leads and has noticed a significant drop in the lead conversion rate. What should a consultant recommend to improve partner satisfaction with the leads being shared?

A. Use the lead Score on the find duplicates button and assign the leads with a score in the high category

B. Create multiple validation rules to ensure that all fields on the lead record are populated with data

C. Assign all leads to the partner channel manager to validate the lead data and manually assign to partners

D. Create a custom lead score field to assess lead quality and assign the leads that exceed the score to partners

On larger opportunity, multiple sale, representative at Universal Container, collaborate on a single Opportunity to complete the sale. Revenue for the Opportunity ?divided among sales representatives. Additionally, technical sale, managers receive a percentage of the sales credit. How should the consultant meet this business requirement?

A. Create a formula field on the Opportunity to track revenue attributed to technical sales managers.

B. Enable Opportunity Teams and ask opportunity owners to add a sales team.

C. Use adjustments In Collaborative Forecasting to track the appropriate revenue for each Opportunity.

D. Enable Opportunity splits, enable revenue splits for sales representatives, and overly splits for technical. sales managers.

Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to know which territory has the most closed deals in a month. The territory hierarchy has three branches with child territories, with forecast managers assigned to a few of them. Which two actions can forecast managers perform? Choose 2 answers

A. They can share their forecast with any external user.

B. They can share their forecast with any Salesforce user.

C. They can see all of their territory forecast in a single-page summary view.

D. They can share their summary view with any Salesforce user.

Cloud Kicks (CK) needs to determine the effectiveness of a recent marketing campaign on new leads' quality. CK is using Einstein Lead Scoring. Which solution should the consultant recommend?

A. Create a custom object to track the Lead Score and relate it to the Lead.

B. Create a custom score field to capture the marketing Campaign's quality.

C. Add the Lead Score component to the Lead Detail page.

D. Specify a default score of the leads added to the Campaign.

Each product engineer at Cloud Kicks supports a specific product line. There are three product lines. Sales reps sell all of the company's product lines. Sales management wants the appropriate product engineer automatically assigned to any new Opportunity for their particular product line with Read-Only rights.

What are two actions the consultant can take to meet the requirement? (Choose two.)

A. Manually assign each product engineer based on the opportunity product line.

B. Enable Default Opportunity Teams for the opportunity.

C. Create criteria-based opportunity sharing rules for each product line.

D. Enable Default Account Teams for each product line.