PEGAPCSA84V1 Online Practice Questions and Answers

An organization requests the following behavior for a case type that allows customers to place orders for fulfillment. When the customer logs in:

A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base.

What approach maximizes reuse and maintainability?

A. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

B. Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.

C. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.

D. Place the updated rules into a new ruleset and include the new ruleset in a new application.

In a Human Resources (HR) application, a business architect has developed a new process for the Onboarding case type. You want to test the process and the fields to verify the UI elements collect expected results. When applied in combination, which two configurations allow you to record a set of interactions and save the test results to verify the process functionality? (Choose Two)

A. Add explicit assertions on the UI elements

B. Create a unit test for the Onboarding case type

C. Create a scenario test for the Onboarding case type

D. Add validations on the UI elements

Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)

A. A sales representative wants to quote the cost of an insurance policy based on selected coverage options.

B. An accountant wants to list the largest order for the last month, for each customer account.

C. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.

D. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.

A stakeholder prefers to group a set of existing actions into a multistep form. Which work item do you create in Agile workbench to address this change request?

A. A Bug

B. Feedback

C. Status

D. User Story

A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner's residence. Which routing approach supports this requirement?

A. Route the assignment to the correct work queue by using an authority matrix.

B. Route the assignment to the correct work queue by using a reporting structure.

C. Route the assignment to the correct work queue based on business logic.

D. Route the assignment to a specific underwriter based on business logic.

Hospital staff members enter appointment details including relevant patient information, diagnoses, lab orders, and prescribed medication. This information is aggregated in the Patient visit summary view. The patient receives a copy of this view through email.

Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

A. Add a Create PDF automation that references the Patient visit summary view.

B. Add a Send Email step and enable the option to include attachments.

C. Add a Send Email step and compose the message to reference the relevant properties.

D. Enable email notifications on the case type.

An insurance claim case type is defined as follows:

If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?

A. When Investigate claim step completes

B. When the Process claim stage starts

C. When the Review claim step completes

D. When the Review claim step starts

Employees submit time-off requests that must be approved by their manager. If the requested time off is extended beyond three weeks, the manager, director, and a member of human resources (HR) must approve the request.

Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

A. Create a decision table and evaluate all rows.

B. Use a cascading approval with an authority matrix.

C. Use a cascading approval with a reporting structure.

D. Configure custom approvals in the reporting structure.

User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page. How do you grant access to the My Cases page for User A?

A. Update User A to the same role as User B.

B. Add the My Cases page to the User A profile.

C. Update the User A account to access the same portal as User B.

D. Add the My Cases page to the User A role.