PEGAPCBA87V1 Online Practice Questions and Answers

Correct Answer: D

To meet the requirement that all claims must be resolved within 30 days, you need to configure a service level on the case type. A service level on the case type defines a goal and deadline for resolving a case. You can also define actions to take when a case reaches or exceeds its goal or deadline, such as sending an email notification or escalating the urgency. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/case-management/87/defining-service-levels-case-types

Correct Answer: A

To enable sales managers to approve sales quote proposals by email and from a mobile device, you need to add an Approve/Reject step to the case life cycle and enable email and mobile approval. This option allows sales managers to approve or reject the proposal by replying to an email message or by using a mobile app. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-email https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-mobile-devices

Correct Answer: D

To inform a user by email when an assignment is added to the user's worklist, you need to configure the case type to send assignment notifications to assigned users. This option enables email notifications for all assignments in the case type. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/case-management/87/sending-email-notifications

Correct Answer: ABD

A user story is a concise description of a feature or functionality that a user wants to achieve in an application. A good user story has three characteristics: it can be tested, it reflects the business value the client receives, and it is easy to understand. It can be tested means that the user story has clear and measurable acceptance criteria that verify whether it meets the user's expectations. It reflects the business value the client receives means that the user story explains why the feature or functionality is important or beneficial for the user or the business outcome. It is easy to understand means that the user story uses simple and consistent language that avoids technical jargon or ambiguity. References: https://academy.pega.com/library/81/pega-certified-business-architect-pcba-81

Correct Answer: B

Using the Pega Express delivery approach, governance is established during the prepare phase of the project. The prepare phase involves setting up the project team, roles, responsibilities, tools, processes, and standards that will guide the

project delivery. Governance ensures that the project is aligned with the business objectives, follows best practices, meets quality criteria, and delivers value to the stakeholders.

References:

https://community.pega.com/knowledgebase/articles/pega-express-methodology/86/prepare-phase

Correct Answer: AD

Data records are instances of data types that store information in your application. Data records need unique, user-generated IDs to identify and reference them. Data records also define permissible values for data fields that use them as data sources, such as drop-down lists, radio buttons, etc. References: https://community.pega.com/knowledgebase/articles/data-management-and-integration/86/creating-data-records

Correct Answer: B

To meet these requirements, you need to create four personas: Employee, HR, IT, and Facilities. A persona is a role that represents a group of users who perform similar tasks in your application. You can use personas to define user stories, assign tasks, configure access groups, and design user interfaces for your application. References: https://academy.pega.com/library/81/pega-certified-business-architect-pcba-81

Correct Answer: ABE

A journey is a high-level description of an end-to-end process that delivers value to a customer or stakeholder. A microjourney is a specific path or scenario within a journey that achieves a particular outcome or goal for a persona or role. In this case, customer obtains troubleshooting assistance is a journey, and new customer obtains troubleshooting assistance by using a call center and experienced customer obtains troubleshooting assistance by using the online forum are microjourneys. References: https://community.pega.com/knowledgebase/articles/application-development/86/defining-journeys-and-microjourneys

Correct Answer: C

To satisfy this user story, you need to add a case wide action to the case workflow. A case wide action is an action that users can perform at any point in the case life cycle, regardless of their current stage or assignment status. You can add

a case wide action to allow users to cancel an open service request at any time and resolve the case accordingly.

References:

https://community.pega.com/knowledgebase/articles/case-management/86/configuring-case-wide-actions

Correct Answer: D

This option fits the scope for the minimum lovable product (MLP) based on Pega best practices. An MLP is the smallest version of an application that delivers value to customers and stakeholders while meeting their core needs and expectations. Pega best practices suggest that you should focus on building an MLP that solves one problem well, provides immediate feedback, and creates positive emotions for users. The option D satisfies these criteria by allowing customers to enter their order number and see the order status and delivery date details in one view. References: https://community.pega.com/knowledgebase/articles/application-development/86/defining-minimum-lovable-product