PEGACPBA73V1 Online Practice Questions and Answers

DRAG DROP

Select each use case on the left and drag it to the appropriate router on the right.

Select and Place:

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.

Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

A. Provide notification to HR requesting urgency be increased.

B. Provide a service level for the HR assignment.

C. Provide escalation action to HR and resolve the case.

D. Provide a field for urgency adjustment.

E. Provide a local action to transfer the assignment to another queue.

A survey is sent to a customer via email.

How do you configure a solution to ensure the email includes the case ID for the survey?

A. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

B. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

C. Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis.

D. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment.

To determine what type of routing to apply to each assignment, what question do you ask yourself?

A. Is any special correspondence needed?

B. Can the work be delegated to other users?

C. How long does the work take to complete?

D. Who should do the work?

In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket. Where do you configure the service level to meet this requirement?

A. The stage

B. The step

C. The case type

D. The process

Consider the following user story:

As a customer, I want to be able to cancel an open service request at any time.

Select the configuration option that satisfied the user story.

A. Add a stage-only action to each stage in the case life cycle.

B. Configure the Cancel button on the user views to resolve the case.

C. Add a case wide action to the case life cycle.

D. Add an alternate stage to the case life cycle.

How do you provide users with guidance for completing a form and avoid the need for application training?

A. Send a notification to the assigned user.

B. Add an instruction to the assignment.

C. Add an optional action to the case to explain the task.

D. Add the corresponding step to an appropriate stage.

Consider this requirement for a business transaction:

An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.

If approved, the request is forwarded to the Fulfillment department.

If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation.

The Fulfillment department will process the request if the requested items are in stock.

Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

A. Option A

B. Option B

C. Option C

D. Option D

You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?

A. Identify the initial backlog of case types.

B. Identify the scope of the initial release.

C. Help to groom user stories ahead of a sprint.

D. Organize the Project Kickoff meeting.

Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)

A. Coding

B. Testing

C. Accuracy

D. Speed