OMNISTUDIO-CONSULTANT Online Practice Questions and Answers

A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.

What type of DataRaptor should the consultant recommend to meet this requirement?

A. DataRaptor Load

B. DataRaptor Extract

C. DataRator Turbo Extract

D. DataRaptor Transform

Which OmniStudio tool is optimized for performance and minimizes configuration time?

A. Integration Procedure

B. DataRaptor Extract

C. DataRaptor Turbo Extract

D. Calculation Procedure

A telecommunications company wants to create a 360?view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below. Status = Active Pay bill Review usage Cancel service

Status = Suspended Pay bill Reconnect service Cancel service

Status = Pending installation Set up billing Schedule installation Cancel installation

Status = Canceled Reconnect service o Cancel service

Status = Pending installation Set up billing Schedule installation Cancel installation

Status = Canceled Pay bill Disconnect service Reconnect service

Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers

A. States

B. OmniStudio Action

C. Custom Style

D. Flyout

A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:

Service category Number of hours Hourly rate

The number of hours should be multiplied with the hourly rate to calculate the total for each row.

Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers

A. Edit Block

B. Multi-select

C. Formula

D. Step

E. Input Block

In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts? Choose 2 answers

A. To achieve elastic scaling

B. To retrieve multiple data sources in a single response

C. To minimize the number of elements to be configured

D. To separate the user interface from changes in the data sources

A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency."

Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

A. Input Block

B. Text Area

C. Headline

D. Step

When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:

A view with information about a customer account A list of contacts and cases associated with the account All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

A. Customer IntellView

B. Lightning Record Page

C. OmniScript

D. FlexCards

A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:

Approve Print for Review Send for Retest

Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

A. Salesforce list view with custom buttons/links

B. Multiple FlexCards with single action

C. OmnlScript with multiple Step elements

D. Single FlexCard with multiple actions

A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.

Which three OmniStudio tools are needed to meet these requirements? Choose 3 answers

A. FlexCards

B. Flyouts

C. OmniStudio Actions

D. Navigate Actions

E. Omni Script

A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.

Based on the user analysis exhibit shown below, which three actions should appear on the card? Choose 3 answers

A. Verify a transaction

B. Request higher limit

C. View credit score history

D. View statements

E. Make a payment