MOFF Online Practice Questions and Answers

Which Service Management Function deals with the day-to-day activities and tasks related to maintaining and adjusting the IT security infrastructure?

A. Availability Management

B. Security Administration

C. Security Management

D. System Administration

Which of the following is part of the Changing Quadrant?

A. the Capacity Management Service Management Function (SMF)

B. the Infrastructure Engineering SMF

C. the Operations Review

D. the post-implementation review (PIR)

Of which Service Management Function (SMF) is quality assurance a key element?

A. Infrastructure Engineering

B. Release Management

C. Service Desk

D. Service Level Management

Which of the following Service Management Functions (SMFs) belongs to the Operating Quadrant?

A. Infrastructure Engineering

B. Service Desk

C. Service Monitoring and Control

D. Workforce Management

What fundamental principle of the Changing Quadrant is recognized as a key, sustainable business advantage?

A. The ability to quickly change and adapt the operations environment

B. The ability to quickly implement new technologies

C. The need for a customer oriented change approach

D. The Operations Management Review

What is a goal of the Plan phase?

A. Delivered Services are adaptable to the changing needs of the business

B. Packaged product deployments are deployed in line with business requirements

C. To ensure that deployed services operated in line with the agreed-to SLA targets

D. To establish an integrated approach to IT Service Management activities

Which is a goal of MOF?

A. ensure that business oversight governs IT service lifecycle activity to promote business/IT alignment

B. ensure that the investment in IT delivers expected business value at an acceptable level of risk

C. provide guidance to Finance and Accounting groups to successfully audit services delivered by IT

D. provide a common reference standard for any enterprise offering IT services to internal and external customers

What is the correct order for the five SMFs found in the Deliver Phase?

A. Project Planning, Envision, Build, Deploy, Stabilize

B. Envision, Project Planning, Build, Stabilize, Deploy

C. Envision, Build, Project Planning, Deploy, Stabilize

D. Envision, Project Planning, Stabilize, Build, Deploy

Ensuring constant coverage in operations is a key principle in what Manage Layer SMF?

A. Governance, Risk, and Compliance SMF

B. Team SMF

C. Operations SMF

D. Change and Configuration SMF

Which SMF has a goal to take remedial actions that minimize the impact of service incidents and system events?

A. Customer Service

B. Incident Management

C. Service Desk

D. Service Monitoring and Control