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Vendor: Microsoft
Exam Code: MB-910
Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Certification: Fundamentals
Total Questions: 190 Q&A
Updated on: Oct 11, 2024
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A company uses Dynamics 365 Field Service.
You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.
What is the status of the work order?
A. Open - In progress
B. Open - Unscheduled
C. Traveling
D. Open - Scheduled
A company uses Dynamics 365 Sales.
The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.
You need to select the option.
A. Dynamic worksheet
B. Static worksheet
C. Dynamic PivotTable
D. Open in Excel Online
HOTSPOT
A customer plans to use knowledge articles to share information as cases are resolved.
For each of the following statement, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
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