MB-240 Online Practice Questions and Answers

DRAG DROP

Your company uses Dynamics 365 for Field Service.

The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.

In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

You are managing your organization's assets.

You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.

How should you structure the system to manage this request?

A. Ensure each asset is properly geo-coded.

B. Attach a functional location to each asset.

C. Create a detailed service account tree.

D. Attach a detailed map of the asset's location to the work order.

You are creating booking dates for a manufacturing customer based on agreements within the system. The customer is not able to generate the appropriate booking dates within the system.

You need to ensure that booking dates are created for this customer. What should you do?

A. Set Copy Incident Items to Agreement to Yes

B. Ensure service tasks are set up on the booking

C. Set Generate Agreement Invoices 7 Days in Advance

D. Set Auto Generate Booking to Yes

You are implementing Connected Field Service.

You need to provide the list of IoT components that can be used within Connected Field Service.

Which three IoT components are applicable? Each correct answer presents a complete solution.

A. Azure Cosmos Database

B. Cognitive Services

C. Stream Analytics

D. Azure Blob Storage

E. App Services

F. Azure SQL Database

Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility.

During the basic training sessions, you need to train the field service team on how work orders are created.

What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. from a purchase order

B. from the Dynamics 365 Field Service mobile app

C. from an asset

D. from a case record

E. from an agreement

Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites. The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:

In Training, rating 1 Familiar, rating 3 Proficient, rating 5 Expert, rating 7

You need to evaluate this proficient model.

Which three statements apply to this proficiency model? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. This proficiency model would need to be created.

B. This proficiency model can be created even though the ratings numbers have gaps.

C. This proficiency model cannot be created because the ratings numbers have gaps.

D. This information above is all that is needed to create a proficiency model.

E. There are multiple proficiency models available “out of the box” and you must choose one of them.

You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.

You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.

Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

A. Incident Type contains appropriate Service Tasks, Products, and Services.

B. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".

C. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".

D. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services

You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.

One of your schedulers indicates two of their resources are not getting work orders assigned.

You need to determine reasons why the two resources are not assigned work orders through RSO.

Which three options should you choose? Each correct answer presents a complete solution.

A. Work Hours is not properly configured for days being optimized.

B. Optimize Schedule field is not set to Yes.

C. The Work Location field is not set to Onsite.

D. Scheduling Method is not set to Optimize.

E. Start Location and End Location fields are not the same.

You are a Dynamics 365 for Field Service Mobile customizer.

Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.

You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.

Which three actions should you choose? Each correct answer presents a complete solution.

A. Update Synchronization setting to Always Full Sync.

B. Update entity Sync Filter.

C. Update View filters.

D. Update the Max Sync Records setting.

E. Update the entity Mode to Online and Offline.

You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.

As the field Service Administrator, you need to configure the field service settings for work orders for your environment.

Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.

A. Default work order type

B. Auto generate resource requirement for work order

C. Work order invoice creation

D. Default work order completed status

E. Auto generate work order for agreement booking