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Vendor: ITIL
Exam Code: ITILFND
Exam Name: ITIL V4 Foundation
Certification: ITIL Certification
Total Questions: 1024 Q&A
Updated on: Oct 18, 2024
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Which dimension considers how knowledge assets should be protected?
A. Organizations and people
B. Partners and suppliers
C. Information and technology
D. Value streams and processes
Which ITIL process is used to restore normal service operation as quickly as possible?
A. Service level management
B. Incident management
C. Problem management
D. Availability management
Which process is responsible for managing all service requests from users?
A. Change fulfillment
B. Incident management
C. Request fulfillment
D. Event management
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