HP0-M43 Online Practice Questions and Answers

What are the three main access layers on which security can be set in Service Manager? (Select three.)

A. Application Access

B. Database Access

C. Functional Access

D. Process Access

E. Module Access

F. Code Access

G. System Access

Which parameter in the Service Manager Initialization file triggers the creation of multiple log files?

A. maxlogswitching

B. numberoflogfiles

C. maxfilesize

D. maxlogfiles

Which Service Manager table contains custom calendar records that system administrators can assign to Service Manager activities?

A. calendar

B. caldutyhours

C. workschedules

D. calholtable

E. caltable

Which technology is used to connect Service Manager to the Oracle database?

A. ODBC

B. JDBC

C. Oracle Client

D. SQL Plus

What is the default communications port for the Help Server?

A. 8080

B. 8083

C. 12690

D. 13080

Which ServiceCenter application release level can be upgraded directly to Service Manager 9.20?

A. SC 5.0

B. SC 5.1

C. SC 6.0

D. SC 6.2

When a ticket is closed, a customer wants several questions asked to collect more information about the resolution. Which Service Manager utilities can be used to accomplish this? (Select three.)

A. Format Control

B. System Definition Utility

C. Wizards

D. Forms Designer

E. Links

F. Global Lists

Universal CMDB detects an unauthorized change to a CI. Which change category will be used to open an RfC and start the formal Change process?

A. Hardware

B. Release Management

C. Unplanned Change

D. Maintenance

Which integration methodologies exist in Service Manager to send and receive emails? (Select two.)

A. Connect-It

B. Import / Export

C. SCAuto

D. Service Manager Integration Suite (SMIS)

E. LDAP

Which statement is true about categories available to the end user when creating new interactions via Self-Service?

A. All new Self-Service interactions will use the Service Catalog category.

B. The categorization is left empty and the helpdesk user working the interaction needs to fill it in after it is opened.

C. Self-Service users can choose their category from the list of active categories in the system.

D. All new Self-Service interactions will use the Incident category.