Vendor: EXIN
Exam Code: EX0-115
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Certification: EXIN Certifications
Total Questions: 136 Q&A
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Updated on: Jun 15, 2026
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What is the definition of IT Service Management?
A. An organization supping services to one or more customers
B. Best practice guidance for operating services
C. Requirements for delivering service based upon best practices
D. Specialized organizational capabilities providing value to customers
A company decides to apply the principle of continual improvement. Which action would result from this decision?
A. Analyze and evaluate the existing situation to identify areas for improvement
B. Analyze customer satisfaction and identify resulting actions
C. Review the Service Management System at least annual
D. Start an internal service organization evaluation
Which process or function has the objective of recording and providing technical information about the if infrastructure?
A. Budgeting and accounting for services
B. Configuration management
C. Service desk
D. Service level management
The following table comprehensively analyzes the quality and value of EXIN Certifications EX0-115 exam materials.