EX0-102 Online Practice Questions and Answers

Which steps in the MOF Risk Management Process follow each other immediately?

A. Analyzing and Prioritizing Risks - Planning and Scheduling Risk Actions

B. Analyzing and Prioritizing Risks - Tracking and Reporting Risks

C. Identifying Risks in Operations - Planning and Scheduling Risk Actions

D. Identifying Risks in Operations - Tracking and Reporting Risks

Which of the following is a key objective of the Service Level Management Service Management Function

(SMF)?

A. formalizing Operational Level Agreements (OLAs)

B. providing primary liaison and customer service to the IT user community

C. providing the mechanism for setting clear expectations about the service being delivered

D. satisfying customers by ensuring that the Operations department meets the customers' demands

Which of the following is one of the four basic steps MOF and MSF follow in creating a new service solution?

A. build the solution

B. review the solution

C. rollout the solution

D. support the solution

Which of the following is a key component of the MOF Process Model?

A. Configuration Item

B. Effective communication

C. Operations Review

D. Operations Management Review

Which of the following describes the concept of Service Management Functions (SMFs)?

A. a model for measuring the performance of the process

B. a model for organizing IT staff

C. organizational units that support IT operations

D. processes, procedures and policies to deliver and support IT service solutions

Which of the following is a key component of the MOF Process Model?

A. Operations Management Reviews

B. Procedures

C. Project Reviews

D. Roles

Which of the following is one of the key objectives to focus on in delivering a portfolio of IT services to the business?

A. Effectively and efficiently deploy service solutions to users

B. Establish clear project goals, roles and responsibilities

C. Excellence in technology

D. To provide an approach to assessing software process maturity

What is compliance?

A. An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws

B. A design that involves understanding the business requirements and defining the features that users need to do their job

C. A plan that aligns an organization objectives into a cohesive approach to deliver services that support business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver services that support business strategy

D. A state that occurs when the technical and business goals of the IT organization match the goals of the overall business

One of the SMFs has the following goal: ow to build and maintain an IT organization that is accountable, responsible, flexible, and scalable?One of the SMFs has the following goal: ?ow to build and maintain an IT organization that is accountable, responsible, flexible, and scalable? Which SMF has this goal?

A. The Change and Configuration SMF

B. The GRC SMF

C. The Financial Management SMF

D. The Team SMF

What is a key Team SMF principle?

A. manage with a higher hierarchy

B. separate Plan-Driven and Interrupt-Driven Work

C. put the least expensive resources at the service desk

D. discourage advocacy