CSQA Online Practice Questions and Answers

The level of quality can vary significantly from project to project. These levels of quality, which can be quantified and measured, are called:

A. Defect Density

B. Quality Attributes

C. Quality Control

D. Quality Assurance

The first step in the Complaint-Resolution Process is:

A. Gather detailed supporting information

B. Establish an action plan

C. Judge the complaints validity

D. Get on the customer's wavelength

ISO / IEC 15504: Process Assessment is formerly known as:

A. PDCA

B. SPICE

C. ITIL

D. ISMS

When maturing the management process, movement will be from:

A. Product Focus to Process Focus

B. Process Focus to Product Focus

C. Team Focus to Product Focus

Which answer below is NOT one of the seven steps for implementing an IT quality function?

A. Develop a charter

B. Identify a quality manager

C. Staff and train the quality function

D. Audit the use of quality tools

E. Build support for quality

When a computer operator verifies that the jobs to be run that day have been run is called:

A. Walkthrough

B. Disaster Recovery

C. Quality Control

D. Production Planning

E. Quality Assurance

Managing by process means to use processes to achieve management's desired results. In this the process performance indicators should always be:

A. Quantitative

B. Qualitative

C. Subjective

Within an ISO process assessment, a capability level is said to be established 'only' and 'only if' all the process attributes are 'fully achieved'.

A. True

B. False

Though priority assigned to a defect is usually subjective, but are dependent on user input(s) or factor(s) such as:

A. Importance of the defect

B. Resources available to fix

C. Risk

D. A and B

E. A, B, and C

A type of "Review" where the producer of the material facilitates the review is a:

A. Walkthrough

B. Inspection

C. Peer Review

D. Test Readiness Review

E. All of the above