CRT-271 Online Practice Questions and Answers

Your company is using the Napili template and is expanding internationally and now requires your Community to support multiple languages what steps should you take to support this in your community?

A. Multiple community languages are not supported5. Enable the Language Picker in the Community Builder and select the supported languages in Community Settings

B. Select the available languages in the Setup Menu and drag the Language Picker onto the Community Template

C. Enable Community Language Picker in the setup menu and select the supported languages in the Community Builder

D. Enable the Language Picker in the Community Builder. Salesforce will automatically present a list of supported languages

Universal Containers recently built a Community for their customers. They would like to allow access of files maintained in their SharePoint server with customers. Which Salesforce feature should the Salesforce Admin recommend?

A. Chatter and Files

B. Files Connect

C. Files Sync

D. Content Library

You have heard that one way to maximize your Community Engagement level is to leverage Community

Reputation.

After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it

right away, where do you navigate to?

A. Setup >> Community Settings > Enable Setup and Display of Reputation Levels

B. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels

C. Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels

D. Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels

What are two advantages of setting up a custom domain for a Community? (Choose 2)

A. Better compatibility with DNS servers around the globe

B. Better security at domain name registrars

C. Better Search Engine Optimization

D. Better company branding

You want to make sure that you drive adoption, monitor engagement, and build a vibrant community. What should an Administrator do to achieve this?

A. Build up a network of brand ambassadors and make them moderators in your community

B. Develop a lightning component that runs frequent promotions

C. Install the Communities Reports and Dashboards package from the AppExchange

D. Develop Reports and Dashboards built of the Network Object to understand insights from your communit

E. Ensure that you have community promotions built into your Journey Builder on Marketing Cloud

Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?

A. Create the article in the Community Management console

B. Publish the Community so the changes take effect

C. Add a Featured Topic in the Community Management console

D. Select the Customer Channel in article setup

What features are you able to take advantage of in the Topic Management section of the Community Manager?

A. Create, Merge, Rename and Delete Topics

B. Define Knowledge Articles that will be displayed against each topic

C. Assign Featured and Navigational Topics

D. Assign Featured Topics Only

E. Assign Navigational Topics Only

When allowing external users to Create and Edit reports, what important step must your complete first?

A. Enable Read and Write to Reports on the Community Profile

B. Enable the Enhanced Sharing Model

C. Create a Permission Set with Create and Edit reports checked so that you can manage which users within the Community are able to create Reports

D. Share each Report and Dashboard Folder required with the respective community profiles?

E. Ensure that Create and Edit reports in checked on the Community Profile

Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

A. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

B. All users should access a Koa Community via a Desktop browser only

C. IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community

D. Navigate to the community URL in the browser and a mobile experience will be automatically rendered

ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community?

A. Sharing Rules

B. Permission Sets

C. Public Groups

D. Profiles

E. Chatter Groups