CRT-211 Online Practice Questions and Answers

A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?

A. Assignment rule

B. Assignment rule, Approval Process, Workflow Rule

C. Assignment Rule, Workflow Rule

D. Assignment Rule, Auto-Response Rule, Workflow Rule

The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers. What could be the cause of this? Choose 2

A. The email addresses for the users are incorrect

B. Workflow emails only work in Full sandboxes

C. HTML templates are not available in sandboxes

D. The Deliverability Access Level setting is incorrect

An administrator wants to allow users who are creating leads to have access to the And Duplicates button. What lead object-level permission will the administrator need to provide to these users?

A. Read and Edit

B. Merge

C. Delete

D. View All

What type of data can be migrated between environments using change sets? Choose 2

A. Account team roles

B. Custom fields

C. Field type changes

D. Email templates

To set up entitlement management, including milestones, entitlement processes, and entitlements templates, which permission needs to be enabled? Choose 2

A. Customize Entitlements

B. Manage Entitlements

C. Customize Applications

D. Manage Milestones

What should an administrator consider when setting up Salesforce CRM Content? Choose 2 A. A validation rule can ensure a description is required for all contributed content

B. The content type determines which fields appear on the Content Detail page layout

C. The library type permission determines the size of file that can be contributed to content

D. An approval process can ensure that all product related content is reviewed

Users report that the Industry picklist field is no longer visible on account records. What tool can an administrator use to troubleshoot this issue?

A. Field history tracking

B. Setup audit trail

C. Field audit history

D. Debug log

You have downloaded an App from AppExchange and you want to make changes in that App. What should be type of Package?

A. Manage Package

B. UnManage Package

C. Automatic Package

D. Platinum Package

Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce? (Choose two.)

A. Expose the case feeds option on the company's website

B. Offer a Chat button on the company website

C. Enable Chatter Questions in the company's Customer Community

D. Enable the Service Cloud Console app on the company website

Universal Containers is implementing a new lead status process and wants to be able to do the following:

Track leads through five different status values.

Run reports showing the duration a lead spends in each status.

Run full Lifetime reports of a lead from creation to conversion.

Prevent leads from skipping a lead status.

How can these requirements be met?

A. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.

B. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.

C. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.

D. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.