COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Answers

Universal Containers adds e -commerce capability to its Community built on the Napili template. They

track customer shipments in a Salesforce custom object.

How should the Salesforce Admin expose customer shipment data in Community Builder?

A. Create a standard page associated to the Shipment object.

B. Clone an object page and associate it to the Shipment object

C. Create an object page associated to the Shipment object.

D. Clone a standard page and associate it he Shipment object.

What are the two types of Sharing Models available once you have established a Community?

A. Community Sharing Model and Portal Sharing Model

B. Company Sharing Model and Community Sharing Model

C. Internal Sharing Model and External Sharing Model

D. Internal Sharing Model and Portal Sharing Model

E. Partner Sharing Model and Customer Sharing Model

You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?

A. Custom Permission

B. Custom Sharing Rule

C. Records owned by community members are automatically shared with all internal users

D. Custom Sharing Set E. Custom Sharing Group

Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?

Select one or more of the following: A. Add an HTML component with the the link to the Store Locations Community page

B. Define the Store Locations object in the Global Search Results component

C. Add the Store Locations object pages to the Community navigation

D. Associate a tab to the Store Locations object

E. Enable read access on the user profile to the Store Locations object

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community.

Where can the Salesforce Admin configure the languages supported for this Community?

A. Site.com Studio

B. Community Builder

C. Force.com Sites

D. Community Settings

Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers. Which Community template should the Community Cloud consultant recommend?

Select one or more of the following:

A. Partner Central

B. Salesforce Tabs + Visualforce

C. Customer Service

D. Customer Account Portal

Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. The Salesforce Admin has validated the following on the Community user profile:

Users Profile has Read Access on the Invoice Object Users Profile has a tab visible for Invoice Object.

What should the Salesforce Admin do to troubleshoot this issue?

A. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices.'

B. Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'

C. Verify that the Invoices tab is under the Selected tab in Community Management

D. Verify that the Invoices tab is under the Selected tab in Community Settings Setup

You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) are available to them in your Napili Template Community?

A. Develop a custom lightning component which will allow seamless transition between languages

B. Install the Google Translation component which allows Authenticated users to swap between languages

C. Language will be determined by the language set on their User Profile

D. Place the Language Picker Component on the Community home page

E. Multi-Language support is not available for Napili Template communities

-Encourage collaboration among architects and builders

- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

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Facilitate the exchange and discussion of design ideas Which three actions should the Admin take prior to launch?

A.

Set up reputation levels that help users to identify people with greater expertise and incentivise participation

B.

Establish moderation rules and processes for addressing flagged content

C.

Make sure customers are members of only the Architect and Builder Community

D.

Test the member profile permissions to make sure they are able too find and post relevant information

E.

Load test Chatter groups to make sure file and member counts won't be exceeded

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.

What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.

B. Create a customer survey using custom Lightning components and add it to the homepage.

C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.