CBAP Online Practice Questions and Answers

Which one of the following business analysis planning and monitoring techniques can be used to define and document the business analysis approach?

A. Process modeling

B. Structured walkthrough

C. Decision analysis

D. Control charts

A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.

The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.

A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).

If the driver's average throughput is 0.6 tons/hour, how many hours per day would 15 drivers have to work to deliver 100 tons of merchandise?

A. 12

B. 9

C. 10

D. 11

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

A. Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.

II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.

III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.

Through requirements workshops the business analyst elicits the following detailed business requirements:

1. The company's mobile application platform must support real time integration with the following third party systems:

A ) GPS System

B. Postal Code Validation

2.

The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

3.

The map display shall highlight the boundary of the search area with a dotted yellow line.

4.

The extent and shape of the search area shall be determined based on one of the following user choices:

A ) Postal code ?Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.

B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

5.

Subscriber shall be able to select one of the options above and supply corresponding input.

6.

System shall validate the user input and display appropriate error messages if invalid.

7.

Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

8.

System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

9.

The list of service providers shall include the Name, Phone Number and Street Address.

10.

If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be

sorted in the ascending order of the driving distance.

11.

The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered

services applicable to the subscriber's plan.

What kind of relationship is used to describe the traceability between requirement 8 and the solution artifacts that implement it?

B. Validate

C. Depends

D. Derive

E. Satisfy

Company A has been engaged to provide solution software to Company B as part of a combined service offering to Company C. This initiative requires a sub-project for Companies A and B to learn Company C's statutory requirements, a sub-project for Company A to write custom functionality for the solution, and a sub-project for Company B to develop infrastructure and support for the solution as well as the main project of implementation and cutover from Company C's current data processing solution to the service from Company B. How does the business analyst (BA) assign requirements to the various solution components to ensure all objectives are met?

A. Define Solution Approaches

B. Identify Improvement Opportunities

C. Allocate Requirements

D. Describe Design Options

Which of the following can be used in root cause analysis?

A. Pareto chart

B. Data-flow diagram

C. Gantt chart

D. Fishbone diagram

Which of the following process groups occurs at the beginning of the project?

A. Executing

B. Planning

C. Initiating

D. Controlling and Monitoring

E. Closing

A multi-domain project has stakeholders with different technical backgrounds. The presentation prepared by the business analyst (BA) for domain 1 was also used for domain 2 but the presentation was not clear and caused concerns for stakeholders in domain 2.

What can the BA do to alleviate the concerns of the stakeholders in domain 2?

A. Create a survey applicable for the stakeholders in domain 2.

B. Produce an estimation applicable for the stakeholders in domain 2.

C. Present a model applicable for the stakeholders in domain 2.

D. Develop a backlog applicable for the stakeholders in domain 2.

Your organization is using a plan-driven approach to business analysis.

What must you do with all of the communication documents created as part of this high-priority project that you are serving as the business analyst for?

A. All formal communication must be destroyed once the project is completed.

B. All communications must be documented and passed onto the solution's project manager for analysis and to serve as supporting detail.

C. The communications management plan will dictate what will happen to the business analysis communications.

D. All communications must be archived and will become part of the organizational process as sets.

Mark is the business analyst for his organization. Mark and his business analysis team have used the whiteboard to record the documentation as the result of requirements elicitation.

What must be done with this information if Mark uses a whiteboard?

A. The scribe must include the white board information as part of the minutes.

B. The business analyst must transfer the information to another medium before the whiteboard is erased.

C. The business analyst must document the white board information and get all participants' approval of the recording.

D. The regulator must approve the writings on the whiteboard.

Holly is the business analyst for her organization. Holly encourages teamwork and open communications among the business analysis team and the stakeholders. She wants stakeholders to drop by her office and freely discuss the requirements, the solution scope, and other concerns about the solution she's working on. Holly definitely prefers informal communications.

What is the danger Holly may experience with informal communications?

A. There is no danger; informal communications is a preferred business analysis technique.

B. The stakeholders may address the business analysis team and the project team directly rather than communicate through Holly.

C. Stakeholders may miss information and the requirements could become ambiguous.

D. The stakeholders may not know who's in charge of the solution.