Philip Crosby's book ___________ articulates the Four Absolutes of Quality Management.
A. Hygiene Motivation Theory
B. Quality is Free
C. Peopleware
D. Out of Crisis
Quality Assurance is defined as those activities which are designed to ___________ defects.
A. Detect
B. Reduce
C. Prevent
D. Remove
Which of the following statements best characterizes the Quality Management practice called Benchmarking?
A. The ISO term for progress measurement
B. Comparing planned project practices to those of other projects
C. A technique used to test certain types of electronic equipment
D. The difference between grade and quality
E. The measurement of customer satisfaction
"Roles and responsibilities are clear and accepted" at what stage in Tuckman's Model?
A. Forming
B. Storming
C. Norming
D. Performing
The first step to establish and effective measurement system is to align it to:
A. Project Goals
B. Organization's Mission
C. Customer's Mission
D. Process Policy
______________are expenses which reduce income (but not cash), therefore reducing potential tax liabilities.
A. Amortization and Depreciation
B. Balance Sheet
C. Capital
D. Equity
A Formal Inspection is a:
A. Walkthrough of a product for the purpose of familiarizing the stakeholders with the product attributes
B. Unstructured review process conducted at the end of a life cycle phase
C. Rigorous, structured approach to finding defects
D. None of the above
If the product is to be a custom developed (as opposed to COTS or MOTS), the selection of the vendor is critical to the long term success of the project.
A. True
B. False
Performance Based Contracting (PBC) helps:
A. In vendor identification
B. Manage the custom developed product
C. All of the products developed by outside individuals
D. Manages the interaction between a software vendor and a requesting organization