C_TCRM20_73 Online Practice Questions and Answers

Which field/attribute in the SAP CRM business partner record defines which account groups are assigned to a customer master when replicating from SAP CRM to SAP ERP?

Please choose the correct answer.

Response:

A. Account Grouping

B. Business Partner Category

C. Account Type

D. Classification

There are standard tasks performed by the Interaction Center Manager. Which of the following activities

can be related to the Interaction Center manager?

Please choose the correct answer.

Response:

A. Rule policy creation.

B. SLA definition.

C. Script forwarding.

D. User rules creation

How can certain partners be mandatory in a CRM transaction? Please choose the correct answer.

Response:

A. Using the mandatory flag within the partner function itself.

B. Using the mandatory partner flag on the partner determination procedure.

C. Using the minimum occurrence for the respective partner function in the partner determination procedure.

D. Incompletion procedure of the transaction type.

Which of the following settings within the action processing determines when an action should be

processed (e.g. `immediate', `when saving' or `using selection report')

Please choose the correct answer.

Response:

A. Processing time

B. Start Condition

C. Schedule Condition

D. Processing Type

Your company is adding SAP CRM to a landscape that includes SAP ERP. You need to evaluate options

to reuse SAP ERP functionality.

Which of the following functions related to SAP CRM processes are available in SAP ERP?

There are 3 correct answers to this question.

Response:

A. Logistics execution.

B. Billing.

C. Campaign management.

D. Service Contracts.

Which of the following statements regarding marketing attributes are correct?

There are 2 correct answers to this question.

Response:

A. Marketing attributes can be assigned to a business partner.

B. Marketing attributes can be used in the SAP CRM Web Channel.

C. Marketing attributes always can have only one value selected.

D. Marketing attributes can only be assigned to one attribute set

Which of the following are part of CRM e-selling solution?

Please choose the correct answer.

Response:

A. Shopping Basket Management.

B. Quotation and Order Management.

C. Customer Self Service.

D. Interactive Selling and Configuration

Which of the following components can be synced between MS outlook or Lotus Notes and SAP CRM?

There are 2 correct answers to this question.

Response:

A. Task

B. Interaction log

C. Business Partners

D. Appointments

Which assignments in customizing can be implemented when setting up Organization data determination

in business transactions?

Please choose the correct answer.

Response:

A. An organization data profile has to be assigned to the transaction type.

B. A determination rule has to be assigned to a transaction type

C. For determination rule type `Org Model', responsibilities have to be assigned directly in the rule.

You are discussing CRM with a colleague who specialises in the Portal system. Which of the following can

you use to justify the use of CRM Webclient without a Portal?

Please choose the correct answer.

Response:

A. CRM Webclient requires the Portal, which is why it is being introduced in a phased approach.

B. The Portal is more convenient to create menus and page content.

C. CRM Webclient is designed to operate without the Portal.

D. The Webclient uses roles that differentiates what users see, similar to the role the Portal has.

E. CRM Webclient allows connectivity to other SAP system transactions should it be required.