C_C4H520_02 Online Practice Questions and Answers

Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?

A. Decline

B. Review

C. Duplicate

D. Request change

You want your customers to be able to create service requests from the Customer Self- Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

A. You must have Moment-Sets defined for equipment.

B. You must have auto-release of assignments.

C. You must have equipment records against your account.

D. You must have business rules configured.

E. You must have a portal user account.

What can you do using the data loader in the Master Data module? Note: There are 3 correct answers to this question.

A. Read data records.

B. Delete data records.

C. Merge data records.

D. Create data records.

E. Overwrite data records.

Which SAP Analytics Cloud stories are available to download for SAP Field Service Management? Note: There are 2 correct answers to this question.

A. Field Service Performance Dashboard

B. Field Service Smartforms and Feedback

C. Field Service Capacity Overview

D. Field Service Checkout Report

Which field is mandatory when you create a service call on the SAP Field Service Management mobile app?

A. Priority

B. Contact

C. Business Partner

D. Equipment

How can you translate a Smartform?

A. Select the translation language within the designer.

B. Export it to XML, translate, and upload.

C. Download it to Microsoft Word, translate, and then upload.

D. Maintain the translation of the Smartform in the company settings.

You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?

A. Use a checklist.

B. Use a workflow.

C. Use a filter.

D. Use a business rule.

What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?

A. Cloud-based using SAP Cloud Platform Integration

B. Cloud-based using the FSM Cloud Connector

C. On-premise-based using SAP Process Integration

D. On-premise-based using the SAP CRM middleware

Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question.

A. Item

B. Service call

C. Service contract

D. Smartform

E. Equipment

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

A. You can approve consumed reserved materials in the Time and Material journal.

B. You can plan and reserve materials in both the Web and mobile applications.

C. The system will update the inventory count of reserved materials in a standalone scenario.

D. A planner can create service calls with reserved materials from an integrated ERP system.