C9560-659 Online Practice Questions and Answers

What is the purpose of the Promotion process?

A. To create configuration items (CI) from Actual CIs

B. To create Actual CIs from CIs

C. To enable CIs to be used in the Change Management process

D. To enable Actual CIs to be used in the Change Management process

What is the primary use of the IBM SmartCloud Control Desk (SCCD) Launchpad?

A. Installing SCCD

B. Transferring core data

C. Using the SCCD Navigator

D. Obtaining SCCD product information

Lee creates a Service Request (SR) for Ann through the Self Service Center but Ann cannot see the SR. What is the likely cause for this?

A. Ann is not populated on the SR correctly.

B. Ann is not enabled for Self Service Center.

C. Ann is unable to see the SR until it is in a status of In Progress.

D. Ann does not have access to the View Service Request application.

What are three different ticket types available in IBM SmartCloud Control Desk? (Choose three.)

A. Change

B. Incident

C. Solution

D. Problem

E. Service Request

F. Configuration Item

Which process changes the definition of a Configuration Items?

A. Change Management

B. Release Management

C. Configuration Management

D. Configuration Items Management

Which statement is true regarding the IBM SmartCloud Control Desk (SCCD) administrative workstation?

A. The administrative workstation must be on a Windows platform.

B. The administrative workstation is an optional SCCD component.

C. SCCD EAR files must be generated on the administrative workstation.

D. The middleware installation program only works on the administrative workstation.

Which three types of data can be loaded using the Quick Configuration tool of IBM SmartCloud Control Desk? (Choose three.)

A. Sites

B. Assets

C. Job Plans

D. Person Users

E. Classifications

F. Configuration Items

An object structure can be consumed by which two capabilities? (Choose two.)

A. Pole

B. Action

C. Report

D. Workflow

E. Migration

Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?

A. It can process encrypted messages.

B. It can process digitally signed messages.

C. It supports POP3 and IMAP protocols only.

D. It does not support embedded attachments.

For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured?

A. In the Logging application, select Action> Manage Appenders, add a new row, fill in File Name, File Size, and Index.

B. In the System Properties application, select Action > Manage Logging, add a new row, fill in File Name, File Size, and Index.

C. In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.

D. In the System Properties application, select Action > Manage Appenders, schedule to run every 24 hours, fill in File Name, and File Size.