840-450 Online Practice Questions and Answers

DRAG DROP

Drag each item on the left to the appropriate category on the right.

Select and Place:

You are working with the Director of Operations at BigCity, USA, to create a business proposal. Public transportation is the largest budget item for the city. To reduce the environment impact of vehicle traffic, BigCity wants to increase ridership on city buses and light rail transit by 10 percent and reduce the cost of services by 5 percent. Also, due to reports of theft on the light rail transit system, the city council want to see a plan for improving rider safely.

Which two business priorities must you include in the business roadmap for the business proposal? (Choose two.)

A. Increase ridership by 10 percent.

B. Promote environment consciousness

C. Focus on rider experience.

D. Reduce the cost of services by 5 percent.

E. Provide free Wi-Fi on the buses.

You use the operating model canvas to expand which part of the business model canvas?

A. bottom

B. right side

C. top

D. left side

Which two statements about customer journey mapping are true? (Choose two.)

A. It helps you to identify how to re-engineer existing business processes to support the target state of the business.

B. It helps you to identify the customer organization model.

C. It describes the business value chain.

D. it helps you to identify the required new business processes and capabilities to support the target state of the business.

E. It provides all the details necessary for a cost breakdown regarding the customer project implementation.

You are looking at the role that technology plays in a customer organization. Which criterion enables you to choose between the "define" maturity level and the "differentiate" maturity level?

A. Technology is operated solidly.

B. Technology enables innovation and disruption.

C. Technology enables foundational capacity.

D. Technology is defined by business processes.

Which tool helps you to reduce the complexity and costs of implementing a full ITSM capability?

A. lean consumption model

B. business process mapping

C. job mapping

D. lean service blueprint

Which architecture considers cost and lifecycle management?

A. technology architecture

B. information architecture

C. business architecture

D. implementation architecture

When you write a business proposal, which two types of information must you consider? (Choose two.)

A. a business motivation model

B. the Seven Elements Framework

C. direct and indirect benefits

D. risk identification and risk management

E. a business model canvas

Which tool focuses on enabling customers to spend the least amount of time to reach their goal?

A. lean consumption model

B. lean service management

C. culture map

D. customer journey map

In which quadrant of a stakeholder analysis grid do you place a customer enterprise architect who is not responsible for business solution selection but is responsible for business solution implementation?

A. internal influencer

B. key player

C. show consideration

D. least important