78950X Online Practice Questions and Answers

Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

What is causing this problem?

A. No agents are logged into any ACCS skillsets.

B. The control directory number is not acquired.

C. The master script is not activated.

D. The IP Office Short Code is not configured under the IP Office Server node.

To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

A. SIP user account

B. IP Office user account

C. Active Directory Domain account

D. Windows user account

What is the function of the Data Synchronization process?

A. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.

B. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.

C. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.

D. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.

Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)

A. Window Event Viewer

B. ACCS SGM Management Client

C. IP Office System Monitor Tool

D. IP Office Web Manager

E. IP Office System Status Application

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.

Which CCMM tool provides this functionality?

A. The Multimedia Contact Manager

B. The CCMA

C. The E-mail Manager

D. The outbound campaign Management Tool

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)

A. The service was disabled because it is not being used.

B. The service is not licensed.

C. The patches for that service are out of date.

D. The service is in the process of shutting down.

Which statement about the value of a global variable Is true?

A. It can be changed during a call if It is flagged as a wild variable.

B. It can be changed during a call using the assign command in a script.

C. It can only be changed by deleting and re-entering it.

D. It can only be changed in the variable editor.

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

A. One multiplicity license

B. One mobile agent license

C. One voice license

D. One multimedia license

What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?

A. The Replication account setup must be different between Primary and Backup AAMS.

B. The UUID from Backup AAMS should be selected for use on Primary AAMS.

C. The UUID from Primary AAMS should be selected for use on Backup AAMS.

D. Enable High Availability should only be selected on the Primary AAMS.

Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

A. A signed certificate in .crt format

B. A CA root from IP Office server

C. A signed certificate in .p12 format

D. A signed certificate in .pl2 format

E. A CA root certificate from Private or Public CA